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银行业金融科技专题：从AIGC看商业银行数字化转型-20230706-平安证券

科技赋能全业务链条，AIGC有望推动银行智能化水平再提升。ChatGPT让人们看到AIGC在认知智能领域突破所能带来的颠覆性的变革，特别是其行业认知智能应用场景有望解决目前银行业转型存在的一些瓶颈。我们从渠道、服务和风险管理三个方面去分析行业目前的发展现状及未来通过AIGC所能够带来的潜在提升，例如AIGC强用户交互能力对于渠道端智能客服体系的完善以及场景化金融服务能力的提升具有显著正面作用，“A

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